Delete your account

You can delete your Neverend account and its data at any time. You do not need the app to ask. Pick the way that fits you.

Way 1

In the app

Android and iPhone. Works for every account, guest accounts too.

  1. Open Neverend.
  2. On the home screen, tap the gear icon (Settings).
  3. Scroll down, tap Delete Account and confirm.

We delete the account right away.

Way 2

On the web

Accounts that sign in with Google, Apple or email.

  1. Go to neverend.app/account.
  2. Sign in with the same Google, Apple or email account you use in the app.
  3. Tap Delete account. Check the story count it shows. No stories can mean you signed in to a different account.
  4. Tap Yes, delete.

We delete the account right away. A guest account cannot sign in on the web. Use the app or email us.

Open your account

Way 3

By email

Anyone who cannot open the app.

  1. Write to support@aiapps.games.
  2. Tell us the Google, Apple or email address you sign in with.
  3. We send a confirmation to that address. Reply to it to confirm.

We delete the account within 30 days of your reply and tell you by email. Nobody can delete your account without access to its address.

Email us

Guest accounts

A guest account has no email we can check, so delete it in the app. If you can no longer open the app, send us the Guest ID from Settings. We delete a guest account by email only when nobody has played it for 30 days.

Cancel your subscription first

Deleting your account does not cancel a subscription. Cancel it in the store first.

  • Google Play: Play Store app > your profile picture > Payments & subscriptions > Subscriptions.
  • App Store: Settings > your name > Subscriptions.

What we delete

  • Your account and your sign-in.
  • Your stories, choices and inventory.
  • Your energy balance and energy history.
  • Your daily rewards, referral code and party seats.

What we keep

  • Adventures you published stay public, with no link to you.
  • Heroes you created leave every hero list and keep no link to you.
  • Purchase records, for as long as tax and accounting law requires.
  • Safety records of content our moderation flagged, anonymized where we can.
  • Records our service providers hold for us (analytics, crash reports, purchase history), until their own retention ends.
  • Backup copies, until they expire within 90 days.

Read the Privacy Policy for the full details.